Talk to us via WebChat

Mistaken Internet Payment

Please complete your details below if you believe you have made an incorrect payment to another bank account via internet banking. If you have made an incorrect BPAY payment, you will need to print and complete the Transaction Enquiry/Dispute form and return it to us. Mandatory fields are marked with an asterisk (*).

I authorise the bank to investigate the transaction in dispute and correct my account accordingly. I acknowledge that a manual trace fee may be charged upon investigation of the transaction.